Privacy Policy

Effective Date: 1st Sept 2025
Last Updated: 2nd Sept 2025

Peak Spa Solutions is a trading name of Taylor Estate Management Ltd. We are committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful way.

1. Who We Are

Taylor Estate Management Ltd (Company No: 16142522 operates Peak Spa Solutions. We are the data controller responsible for your personal information.

2. Information We Collect

We may collect the following types of personal information when you interact with us:

  • Name, address, email address, and phone number.

  • Payment information (for processing rental and service fees).

  • Business details (if you are a holiday let owner or property manager).

  • Communications you send us (emails, messages, forms).

3. How We Use Your Information

We use your personal data to:

  • Provide spa rental, installation, and maintenance services.

  • Process payments and manage invoices.

  • Communicate with you about bookings, services, and support.

  • Maintain compliance records and service logs.

  • Improve our services and manage our website.

4. Legal Basis for Processing

We process your personal data on the following bases:

  • Contract – to perform the services you have agreed to.

  • Legal obligation – to comply with financial, tax, and health & safety regulations.

  • Legitimate interests – to operate and improve our business.

  • Consent – for marketing communications (you may withdraw consent at any time).

5. Sharing Your Information

We will never sell your data. We may share it with:

  • Our employees and contractors (to deliver services).

  • Payment providers and banks (to process payments).

  • Legal, regulatory, or insurance bodies (if required).

  • IT service providers (for secure storage and communications).

6. Data Retention

We will retain your personal data only as long as necessary:

  • For the duration of your contract with us.

  • To meet legal, tax, and regulatory obligations.

  • To resolve disputes and enforce our agreements.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data (where legally possible).

  • Restrict or object to how we process your data.

  • Request data portability.

  • Withdraw consent to marketing at any time.

8. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

9. Cookies

Our website may use cookies to improve your browsing experience. You can control cookies via your browser settings.

If you are unhappy with how we use your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@peakspasolutions.co.uk
Phone: 07803 535459